Refund policy

Baena Furniture Returns & Refund Policy

At Baena Furniture, we take pride in providing high-quality furniture and excellent customer service. Please read our returns and refund policy carefully before making a purchase.

Change of Mind

We do not offer refunds, exchanges, or cancellations for change of mind.
Please choose carefully before completing your purchase.

Measurements and Fit

It is the customer’s responsibility to ensure that all measurements are correct before placing an order.
We do not provide refunds, exchanges, or replacements if an item does not fit in your space, through doorways, or up staircases.

Faulty or Damaged Goods

If your item arrives damaged or develops a fault, please contact us as soon as possible.
We will assess the issue in accordance with the Australian Consumer Law (ACL) and, where applicable, will repair, replace, or refund the item.
We reserve the right to inspect the product to determine whether the issue is due to a manufacturing fault or misuse.

Pre-Orders and Cancellations

A 30% deposit is required to secure all pre-orders.
If you choose to cancel a pre-order, the 30% deposit is non-refundable and will be retained to cover administrative and supplier costs.
The remaining balance (if paid) will be refunded.

Reporting an Issue

To report a fault or damage:

1. Contact us within a reasonable time after receiving your item.

2. Provide your order details and clear photos of the issue.

3. Our team will review your claim and advise the next steps.

Contact Us

For any questions or to report an issue, please reach out to our customer service team:
📞 0489 222 341
📧 northlakes@baenafurniture.com.au